Order
Payment
Shipping
Return
Warranty
General
Functions of the Watch

Order

Orders pass through stages of ordering before being shipped. If your order is not shipped, you can cancel it from Tracking Order page on the website or by sending us an email on info@cornavin-watches.ch

However, if it has been shipped, it goes under returns, which means that after delivery, a customer can submit a return request free of charge within 14 days of receiving the parcel. *Products must remain unused and returned in original packaging.

Payment

If you are a Swiss resident you have the possibility of order on account "Monthly invoice with part payment option (POWERPAY)".

Orders up to CHF 2,000 can be ordered on account. When you receive the invoice from POWERPAY - MF Group (in the beginning of the following month after ordering), you have the choice to pay the invoice within the prescribed payment period or in instalments.

If you choose to pay the invoice in several instalments, you must pay at least 10% of the outstanding invoice amount per month. This allows you to decide for yourself how to settle the invoice.

Please note that there is an administration fee of CHF 2.90 per invoice and additional fees according to the General Terms and Conditions of POWERPAY for instalments and late payment.

If you opt to pay on account, your account is assigned by Cornavin Watch Company AG to POWERPAY - MF Group.

By choosing to pay on account, you agree to enter into an additional contractual relationship with POWERPAY upon conclusion of the contract with Cornavin Watch Company AG. The details of this additional contractual relationship are set out in the General Terms and Conditions of POWERPAY - MF Group which are available here.

POWERPAY - MF Group TOS

POWERPAY- MF Group CG

Shipping

If your delivery address is not in Switzerland, additional duties and taxes may apply upon arrival. We are not responsible for these additional costs. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. Customs policies vary widely from country to country. Please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery. Shipping and duties are non-refundable.

Return

Should you wish to return your order, please do so within 14 days by following these steps:

1. Pack all the items you wish to return – ideally into the original parcel provided.

2. Once you have the parcel ready please book a pickup with the respective carrier.

3. We recommend that you obtain proof of postage (receipt) when returning goods to us.

The moment we receive your returned parcel we will arrange your refund and a notification e-mail will be sent to you. If you have any questions regarding your return, please contact us.

Return address: Cornavin Watch Company AG, Löwenstrasse 25, 8001, Zurich, Switzerland

Warranty

Cornavin has a limited warranty that covers manufacturer’s defects for two years after the original purchase date from an authorized dealer. If the watch parts or mechanics do not work properly, we will repair or replace your product free of charge. However, this does not cover any abuse you might put your watch through. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you purchased via another authorized retailer, you will need to contact them directly as they handle their own warranty claims, returns and exchanges.

Please send it to our address:

Cornavin Watch Company AG, Repairs & Services, Löwenstrasse 25, 8001 Zurich, Switzerland

Make sure you label your shipment as a "Watch repair" or "Watch service", so no taxes and duties are charged. We can’t accept a shipment that is not declared correctly, as we would wrongfully incur taxes and duties.

General

Functions of the Watch

Our watches are designed to be water resistant to a pressure of 5 bar (50m/165ft) and 10 bar (100m/330ft) as indicated on the case back. Check that the crown is in position 1 (pushed in) or screwed down (depending on the model) before you enter the water. Please note that our leather straps are not suitable for wearing under water. We also recommend that you do not under any circumstances open the watch or adjust the time-setting crown and/or pushers (buttons) when your Cornavin is underwater.

Order

Payment

Shipping

Return

Warranty

General

Functions of the Watch

FREE SHIPPING & EASY RETURNS

SECURE PAYMENT

2-YEAR INTERNATIONAL WARRANTY

SWISS MADE